delivery information
Production time is 10 to 15 business days.
Delivery time is calculated in business days of production + post office time, that is, it does not include Saturdays, Sundays and holidays.
Business day for delivery: Monday to Friday, from 8:00 am to 8:00 pm.
Exceptionally, some deliveries may occur on Saturdays, Sundays and holidays. Consult the production deadline that appears in the description of each product, the delivery deadline (post office) will be informed at the closing of the purchase.
The delivery period is calculated in business days, that is, it does not include Saturdays, Sundays and holidays. Business day for delivery: Monday to Friday, from 8:00 am to 8:00 pm.
Exchange or Return
The consumer protection code already guarantees you several rights, but we want to guarantee more than that, we want to guarantee that you receive your products with complete satisfaction.
IMPORTANT: Complaints will only be accepted for damaged goods communicated to our SAC within 24 hours after delivery.
CUSTOMIZED ITEMS It is not possible to exchange or cancel any personalized product, due to product customization.
Privacy Policy
The Sheila Personalized online store was developed for you to make purchases throughout the national territory, without leaving your home, in an easy and 100% safe way. Throughout your navigation, you will be in a 100% safe virtual environment, we guarantee strict security and confidentiality standards in order to protect your information.
We do not sell or negotiate customer data, we undertake to use them exclusively for: - Delivering products purchased on our website - Identifying the purchase recipient - Creating relationships, interactivity and informing about news, trends and promotions. Sheila Personalized stores the following data: - Information that you enter in our forms, such as e-mail address and registration data. - Information obtained automatically through your navigation through the website, such as your IP address, any addresses of websites visited and the paths taken through our web page, made through cookies, which are alphanumeric identifiers that allow the recognition of the computers that access our website and follow the navigation of users within our store.
Cookies do not store any personal information, they only contain user IP data and can be discarded from your computer at any time, without prejudice to the performance of your equipment and can be easily blocked in your browser. Sheila Personalized respects your privacy and is against spam. Sending e-mails informing you of current store releases and promotions will only be carried out with your prior authorization.
Several places on the site allow you to enter your email address to receive exclusive discounts, promotions and news. If you no longer wish to receive offers and news, you can unsubscribe at any time by clicking on the “unsubscribe here” link at the bottom of all our emails.